FEATURE
Bot Builder
Build interactive customer journeys step by step. No coding required.
What is Bot Builder?
Bot Builder lets you create automated WhatsApp conversations that guide customers through your services. Build menus, collect information, answer FAQs, and route conversations — all without writing a single line of code.
Capabilities
Interactive Menus
Create multi-step menus that guide customers to the right answer.
Conditional Logic
Branch flows based on user input, time of day, or keywords.
Button Templates
Quick-reply buttons for common actions like booking, FAQ, or support.
Multi-Language
Build bots that respond in the customer's language automatically.
Handoff to Human
Seamlessly transfer complex conversations to a live agent.
Analytics Dashboard
Track completion rates, drop-offs, and popular paths.
How It Works
- 1Choose a template or start from scratch
- 2Add message blocks, menus, and buttons
- 3Set triggers (keywords, time, events)
- 4Connect to your AI Smart Reply personas
- 5Test in preview mode
- 6Deploy to WhatsApp with one tap
Last updated: May 8, 2026